1. pre-sales

    If you have any questions before making a purchase chat with our online operators to get more information.

    after-sales

    If you have need any help about the after-sales issues, please submit a ticket.

    Submit a Ticket
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FAQ

Shopping with ChicMe

Is shopping with ChicMe safe?

How do I receive assistance with my order?

Products

How to choose size ?

What’s preorder?

Payments

What payment options do I have with ChicMe?

Will I be charged for customs, taxes, VATs, or other extra fees?

What currency does ChicMe sell in?

How to pay with a credit card:

Shipping

What countries does ChicMe ship to and how long will arrive?

How much does it cost to ship my order?

How do I track my order's progress?

Refunds and Returns

How do I receive my refund?

What if my order is damaged or defective?

Unsubscribing from ChicMe

How do I stop receiving emails from ChicMe?

How do I delete my ChicMe account?

Contact us

Our customers' satisfaction is always our first priority. If you have any questions, suggestions or concerns, please contact us by clicking  "Contact seller"  in your order account with submitting the ticket, we will reply to you within 24 hours. Or you can contact our online help directly.